COM 18 : BUSINESS COMMUNICATION AND CUSTOMER CARE
Duration: 5 DAYS
COST: Kshs. 30,000
Dates:
COURSE ABSTRACT:
The success of an organization depends on how it is viewed by the outside world. Because of this, organizations spend considerable resources trying to achieve this goodwill. A cost-effective way of doing this is by investing in language. This means equipping the staff who deal directly with clients with the appropriate communication skills. This programme aims at giving participants modern business communication skills.
COURSE OUTLINE:
1. Introduction to computer applications
2. The Communication process
3. Business English
4. The pronunciation of English
5. Report writing
TARGET AUDIENCE:
Secretaries, customer care personnel, receptionists
INSTRUCTORS:
Mr. H. B. Manyora
