COM 09 : COMMUNICATION AND WORKPLACE CONFLICT RESOLUTION
Duration: 5 DAYS
COST: Kshs. 30,000
Dates:
COURSE ABSTRACT:
Conflicts tend to be hidden. But they either consume resources needed to make products or interfere with services available to clients and customers. Costs include the following: overhead increases, litigation, mounting health care claims, quality defects, pilferage, espionage, and the cost opportunities of all these unproductive expenses. Not included here are indirect costs. Taking a theoretical and practical analysis of the outcome of conflict, the course shows how communication can be used to resolve issues arriving at collaborative solutions, the favoured approach in many industrial situations. In both transactional and transformational approaches to organisational leadership, this is necessary. Besides exposing the hidden consequences of workplace conflict, the course charts out various methods of conflict resolution available to those involved. These include the role communication can play in the best method - prevention - which is always better than cure.
COURSE OUTLINE:
1. System theory, wholeness, and interdependence in the workplace
2. Diffusion of innovation and workplace communication
3. Compliance gaining theory and its shortcomings in conflict resolution
4. Communication and hiring visionary applicants for conflict reduction
5. Diagnosing conflict and workplace effect
6. Communication strategies in conflict resolution
7. The collaborative strategy and transformational leadership
8. Communication in transformational negotiation and facilitation
9. Distinguishing between traditional and transformational mediation
10. The arbitration option and other legal options in conflict resolution
11. Special issues and conflict resolution with unions
12. Communication and training for a learning adaptive organisation
13. Special Topics
TARGET AUDIENCE:
* Managers, especially of human resources
* PR officials
* Professionals
* Professional association officials
* Civil society officials
* Human rights group members
* Negotiators and mediators
* Labour officials
INSTRUCTORS:
Dr. G.N. Marete University of Nairobi
