COM 23: COMMUNICATION STRATEGIES FOR MANAGERS
Duration: 4 DAYS
COST: Kshs. 24,000
Dates:
COURSE ABSTRACT:
The role of communication by managers for the smooth functioning of an organization; the vision, mission, values and strategic management would all amount to nothing without one major thing: strategic communication. Whether an organisation achieves its goals depends a lot on how the manager communicates with his employees and his superiors. Under stress and pressure to achieve, the manager can become a communication liability. But to those within and outside the organisation, the management must, by virtue of its visibility, be the very paragon or emblem of reliability. This balancing act is difficult but achievable through the exercise of strategic communication.
COURSE OUTLINE:
1. Management functions and effective communication
2. Communicating with the difficult and troublesome employee
3. Communicating with negative but harmless employees
4. Communication and conflict resolution
5. Communicating to retain employees
6. Communicating with employees and feedback systems
7. Communicating considerateness, trust, and appreciation
8. Communicating on vision, mission and workplace rewards
9. Listening when conducting meetings
10. Listening in informal contexts
TARGET AUDIENCE:
Managers of INGOs and NGOs; Heads of departments in ministries and parastatals; Business entrepreneurs; External management consultants; Internal management consultants; Management trainers; Human resource managers, Planning managers; Project officers and managers; Recruitment consultants; Marketing team managers; Institutional coaches and mentors.
INSTRUCTORS:
Dr. G. N. Marete
