COM 14 : ORGANIZATIONAL COMMUNICATION AND CONDUCTING MEETINGS
Duration: 4 DAYS
COST: Kshs. 40,000
Dates:
COURSE ABSTRACT:
If not meandering focusless, and fruitless, meetings in organisations can be a stormy, bruising, blame game of affairs or groupthink loyalty pledging sessions - not problem-solving forums. A lot of these problems are caused by one thing: lack of communication skills in conducting meetings, particularly on issues of change. Instead of such outcomes, it is possible to have productive meetings in organisations that stay on focus where all contribute in a meaningful and committed way. Since so much depends on decisions made in meetings, it is crucial to have them go right. The course addresses communication in relation to the pitfalls of groupthink, office politics, group fear of risk, and missing or misinterpreting feedback. By doing so, it charts the way out of the murky waters of unproductive meetings. It also provides a study in formats for recording the consensus arrived at.
COURSE OUTLINE:
1. Theory and Technical meaning of noice in communication
2. Theory and practice of communication in relation to agenda and meetings
3. Formats for calling meetings and recording deliberations
4. Groupthink dynamics theory in organisational meetings
5. Avoiding pitfalls of groupthink in solving problems
6. Creativity in group decision making by thinking as individuals
7. The dangers of groupthink and fear of risk in meetings
8. Understanding theory of innovation and change for better handling of change issues
9. Communication guided by vision, mission, and values
10. Avoiding office politics and fruitless pursuit
11. Listening, giving and receiving feedback in communication in meetings
12. Emotional intelligence and transformational leadership in meetings
13. Sensing the unspoken in meetings through watching non-verbal indicators of communication
14. Communication and facilitation of problem-solving in meetings
15. Communication and achieving consensus
TARGET AUDIENCE:
* Management personnel
* Middle-level managers
* NGO and project team leaders
* Department heads
* Section heads
* Professionals
* Civil servants
* School heads and principals
INSTRUCTORS:
Dr. G.N. Marete University of Nairobi
